Manufacturing defects on wood and polyurethane products will be replaced at no cost to the customer.
Warranties and repairs for soft goods products vary based on the product and the state the customer resides in. For more information please contact info@tensionclimbing.com
Refunds are available for any unused items within 60 days of purchase. Tension Board products will require a 10% restocking fee.
Please send the tracking info to info@tensionclimbing.com once it has shipped. When the item is returned, then we will process the refund. This may take 5-10 business days to show up in your account.
Shipping costs will not be refunded.
Payment processing fees are non-refundable.
Return shipping costs are not covered for returned items.
Need Help?
Contact us at info@tensionclimbing.com for questions related to refunds and returns.